FAQ
Organizer questions
The seven asked before anyone trusts a platform with real money — who can raise, what Stripe wants, when you get paid, what it costs, and what happens when something goes wrong.
Part of MrsTubs help , alongside donor questions .
Who can fundraise on MrsTubs?
Any group that gathers around a cause — churches, steppers socials, family reunions, scholarship funds, mutual-aid circles, and more. You don't need a registered nonprofit to start. If you have a 501(c)(3), you'll certify it when you set up your organization; if you don't, you can still raise — your receipts are marked clearly so no donor is surprised.
What does Stripe need from me?
Your legal name, your bank account details, and — if you're certifying as a 501(c)(3) — your EIN. Stripe collects this through its own secure, hosted onboarding form; MrsTubs never sees your bank details directly.
Two things have to be true before you can accept gifts: Stripe has to enable charges on your account, and Stripe has to enable payouts. Most organizers finish this step in one sitting.
When do I get paid?
On Stripe's normal payout schedule for your account — the same schedule any Stripe account runs on. MrsTubs doesn't add a separate payout day, doesn't hold a balance, and doesn't sit between your account and your bank.
What does it cost?
$0 platform fee — MrsTubs takes nothing out of any gift. The only cost is Stripe's own card-processing fee (2.2% + 30¢ if you're enrolled in Stripe's nonprofit rate, 2.9% + 30¢ if you're not), which goes to Stripe, not to us. Donors can optionally cover that fee at checkout so you keep the full gift. See the full breakdown on the Pricing page.
Can I sell tickets to a fundraiser event?
Coming soon — this is not built yet, so there is nothing to turn on today. When it ships it will be an add-on you switch on yourself: your campaign can attach a ticketed event powered by the same engine that runs MrStubs.com ticketing, with an optional donation-on-top at checkout. It stays separate from regular MrStubs events, which never carry a donation ask — the two only cross when a fundraiser chooses to add ticketing.
What happens with refunds and disputes?
Refunds and disputes are handled the same way any Stripe charge on your account is handled — through your own Stripe account, on Stripe's terms. MrsTubs shows you the status of a refund or dispute on a gift, but MrsTubs doesn't process refunds or fight disputes on your behalf; that stays with you and Stripe directly.
What about taxes?
MrsTubs gives every donor a receipt that shows the amount, the date, and your organization's name — and, when a donor received something of value in return (a ticket, a meal, an item), the fair-market value of that item separate from the gift amount. What that receipt means for a donor's taxes, and what your organization's own tax status is, is between your organization and your donors. MrsTubs doesn't advise on tax status and doesn't state one on your behalf.
Still stuck?
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